Frequently Asked Questions

• Lead Time

  Typical lead times based on order size:
  1 to 3 servers → order will ship in 1-2 weeks
  Up to 10 servers → order will ship in 1-3 weeks
  Up to 50 servers → order will ship in 3-6 weeks

  Lead times may vary due to inventory and current supply chain issues.

  If time is of the essence, email us at sales@x.solutions with a configuration ID or quote ID for a specific lead time. We also offer FedEx Overnight and expedited LTL shipments for rush orders.

• Quotes

  You can create a formal quote using our automated quote creation tool. Create your workstation configurations. Add them to the cart. At the Cart page, select ‘Create Quote’.

  Quotes are valid for 14 days due to price volatility these days.

  If you have an existing quote that is expired, contact us at sales@x.solutions for a quote extension.

  If you would like to process payment for an existing quote,

  1. Visit ServerTailor.com
  2. Select the ‘Load Quote / Config’ link on the top left.
  3. Enter the Quote ID to view the quote.
  4. Select ‘Load Quote into Cart’ to checkout.
  5. At the Cart page, select your payment method to complete the checkout process.
• Payment

  We accept multiple payment methods for your convenience.

  Credit / Debit Card – Select the credit card icons at the Checkout page. Our payment processor is PayPal, so rest assured your credit card information will remain secure. A PayPal account is not required. After inputting your payment information, select 'Checkout as Guest' at the bottom of the PayPal popup.

  PayPal – If you have a PayPal account with stored payment methods, select PayPal to login to your PayPal account.

  ACH – We offer a 3% discount on the order total for ACH payments. We accept ACH payments from domestic business checking accounts only. We recommend the ACH payment method if you have a domestic business checking account and would like to save 3%. ACH payments usually clear in 3 business days.

  Wire Transfer – We offer a 3% discount on the order total for bank wire transfer payments. We recommend wire transfers for international orders and higher value pre-payment orders. If you would like to pay with wire transfer - submit your order, then we will email you our wire instructions. Domestic wires usually clear in 1 business day. International wires usually clear in 2 business days.

  Purchase Order (PO) – Purchase Orders with NET terms are accepted from US government entities (federal, local, and state) as well as major corporations. Smaller corporations will be granted NET terms on a case-by-case basis. Send your Purchase Order request to sales@x.solutions.

  Contact us if you are having an issue submitting payment.

• Financing

  We do not offer direct financing. For financing of smaller orders, we recommend the ‘Buy now, Pay later’ program from PayPal. For financing of larger orders, we recommend a few companies catering to business equipment financing. View our Financing section for contacts and more details.

• Location

  ZWorkstations Inc., dba Servertailor is based in Los Angeles, CA – just a few miles from the 101 and 405 intersection near to Sherman Oaks. We do not have a retail store front, but you are welcome to pickup locally at our warehouse if you are based in Los Angeles as well.

• Vendors

  Servers are sourced from directly from manufacturers and authorized distributors. For example, Ingram Micro and Tech Data.

  Components are sourced from authorized distributors and partners.

  Retail components such are Intel CPUs, Samsung SSDs or Kingston RAM are sourced from respective authorized distributors and partners.

  Servers carry ZWorkstations Inc. warranty. Servers and components also carry their respective manufacturer warranty.

• Shipping

  New servers are shipped in original manufacturer retail packaging. For higher value servers and international shipments, we double box the manufacturer packaging for additional security and durability. This will also allow you to store the retail manufacturer packaging in case there is a need to ship the server in the future.

  Refurbished servers are shipped in double-wall boxes with foam surrounding the entire server. We have shipped servers to many countries and have packaging down to the science. We will make sure your workstation arrives safely.

  Domestic shipping

  FedEx Ground:

  • West Coast: 1-2 business days
  • Central States: 3-4 business days
  • East Coast: 4-5 business days

  FedEx Overnight is also offered at checkout.

  Volume orders will ship palletized with FedEx Freight Priority.

  International shipping

  • FedEx Express International (1-3 business days)
  • Customs delays (depending on country) may result in delivery within 2-6 business days.
  • Import taxes / duties are the responsibility of the buyer. Visit the duty calculator to estimate the import tax in your country. Once the package arrives at the FedEx distribution center in your country, FedEx will contact you to collect the fees prior to delivery.

  Volume orders will ship palletized with expedited LTL Freight.

  Shipping Rates Table – Shipping rates based on the product and your region.

• Volume Orders

  Pricing – volume orders will ultimately result in a lower cost for us – lower product cost due to distribution discounts and less preparation time due to assembly line efficiency. We will pass on the savings to you. Email us at sales@x.solutions with your configuration requirements and we’ll create a custom quote.

  Lead time – will vary depending on the volume and specific configuration. Send us your configuration ID or quote ID for a specific lead time.

  Shipping – volume orders will be professionally palletized with stretch wrap and strapping for safe arrival at your location. If time is of the essence, we can fulfill the order as prepared with multiple partial shipments upon request.

• International Orders

  International customers are responsible for import duties and taxes. Visit the duty calculator to estimate the import tax in your country. Once the package arrives in your country, FedEx will contact you to collect the fees prior to delivery.

  International customers are responsible for warranty repair shipping costs.

  Server power supplies support international voltages. We supply power cords only for North American style wall sockets. Power cords are universal and can be purchased locally for your wall socket. We recommend 16 AWG power cords for servers.

• About Us

  ZWorkstations Inc., dba Servertailor is an independent distribution channel and is not associated with HP, Dell, or Supermicro. ZWorkstations Inc., dba Servertailor specializes in customizing servers optimized for specific applications, workflows and environments.

  2016 – ZWorkstations.com was launched.

  2018 – ZWorkstations Inc. was formed as a C corporation. Company #C4529253. DUNS #117336871.

  Since our origination in 2016, our revenue has doubled every year. (January 2022)